Shipping prices, times & pickups
We always quote shipping before any payment is taken so you can see total cost for your items including postage. All you need to do is add everything to the cart and enter your shipping details on the checkout page and the website will automatically calculate the shipping options and prices.
All orders that are placed on the Australian website are shipped directly from our Australian warehouse.
Orders placed on our USA site are shipped from our USA warehouse.
Order placed on our Japanese site are shipped from our Japanese warehouse.
We do ship worldwide.
You are required to purchase from our Australian website for international orders as we only ship internationally from our Australian Warehouse.
You are welcome to double check if we ship to your country by adding what you need to the cart, when checking out, our shipping calculator will confirm if we can send to your country and what the price will be. No payment is taken at that point and the website will show the associated shipping costs and options.
Yes, our website automatically calculates the cost of postage based on the total weight and size of the order
If your order is placed before 1pm GTM-6 and the item shows in stock on the product page, then it will be sent the same day (Mon-Fri)
Yes we offer pickup as an option. We are located in Sunshine West, Melbourne.
Once a pickup order is placed, you will be emailed confirmation that your order is ready for collection and be provided with the address and all other collection details in said email.
We offer a range of shipping options such as Australia Post, Sendle, DHL express (international).
Please select your preferred method during checkout.
STOCK LEVELS AND BACKORDERS
All stock levels on the website are in fact LIVE and are completely accurate as we try to be as transparent as possible, they can be seen on each product page, highlighted under each product.
If a product is not in stock then the product page will list the item as on backorder. Information about backordering is below. If an item can't be backordered and is listed as out of stock, we are likely not restocking this item.
When a product is on backorder, it means that we have sold out and we are opening a back order due to popular demand. This is essentially a queue, when new stock arrives from production, we’ll send your order.
If an item is on backorder, we generally do our best to update the listing as soon as possible with our most current ETA.
If the ETA has no date and just states ‘backorder’ you are more than welcome to get in touch for an update at that time, but more than likely we are working on getting that date and updating the website accordingly.
If you purchase an item when it is on backorder it will be sent as soon as it arrives in stock, you will be notified at the time of placing the order and when the order has been sent with a confirmation email that has the tracking information.
If you purchase multiple items and only one of them is on backorder, the whole order will be waiting on that one backordered item to arrive in stock, so we do suggest placing two separate orders, one for the backordered item and another for the other items you want sent sooner.
We do try to be as transparent as possible as we have mentioned and simply list the ETA given to us by production. Please be aware and factor for possible delays that are out of our hands such as transit/customs delays etc.
If you want to add something to an existing order, although we can try and add it to save you on freight, we cannot promise we will catch your existing order in time as we do aim to get all orders out as soon as possible. There is a high chance that the team have already picked and packed your order which would mean we can't add to it.
You're welcome to send an email to firstname.lastname@example.org as soon as possible and we will be able to check for you.
Spare & Replacement parts
If you need any spare parts or have broken something, we do carry spares as we understand the nature of motorsport, they can be found under the spares menu on the website or by clicking here
If what you need is not listed, please get in touch via email and provide clear photos of the part that is damaged along with your best shipping address and contact number so we can confirm/quote availability and freight. email@example.com
Alternatively, we can add the spare part to an order that you're planning on placing to save you on freight, but please let our team know before you place the order so we can organize to get that part ready before your order picked/packed and sent as our process for normal orders is very streamlined and they get processed quickly.
Please refer to the specific product page. Down the bottom we have FAQ’s relating to each particular product. If you still don't have the answer, please do feel free to ask.
Yes, most products have assembly guides and/or install videos. Please refer to the specific product page for either. If you still need assistance, do please feel free to ask.
If our website says that it will fit your car, then chances are it will. If for some reason you have ordered the incorrect part, providing that the item is in its original condition and you have not test fitted the item then you can return the item for an exchange.
You will be responsible for postage costs unless we were at fault.
The only time that we will offer a refund is in the event that we’ve sold you a faulty item and we can’t replace it with a substitute.
Unfortunately, we would typically not.
Reason being is that when we put an item on pre-buy or backorder and are taking special orders for them, we are making them based off those customers that were interested. If you then were to have a change of mind, your order would still be allocated, hence why we could not offer a refund.
In saying that, if there is an excessive wait due to unforeseen circumstances we may be inclined to offer a refund or credit voucher, however, this is also based on individual circumstances.
You are best off getting in contact with our team and explaining your situation and we can go from there!
All of the items that we sell have a minimum of a 12 month replacement warranty.
We will pay for freight to and from us. You send the item back to us and we will reimburse your postage costs.